Policies

BOOKING AND PAYMENT POLICY

All appointments, whether scheduled or ad-hoc will be held for 24 hours as a reservation from the date of booking.

Please contact our secretary if you need assistance making a booking or for BACS details on: hello@happymindtherapy.co.uk

Bookings must be secured within their 24 hour reservation period. Once this time elapses, the session time will no longer be reserved and may be offered to other clients. 

Please note, we do not accept cash or card payment on arrival.

Receipt’s for BACS payment booked sessions, will be issued to you in arrears the following week.

For any appointments that have occurred but have not been paid for as per our terms above,  an admin fee of £15.00 will be charged per communication attempt to recoup the value outstanding.

Further monthly late payment penalties will be applied at 15% where applicable. 

Accounts that are in arrears will be unable to make any further reservations until their account has been brought up to date.

CANCELLATION POLICY

All Appointments can be cancelled or rescheduled up until 48 hours before the appointment, within our business hours.

Rescheduling 48 hours before an appointment is completely free of charge.

If a client does not attend their appointment and does not give the 48 hour notice period, the appointment will be forfeited and a refund shall not be given. 

If for some reason we need to cancel/reschedule your appointment, we shall let you know at the latest, 24 hours before your appointment.